FAQs

How do you print/create your keyrings?
Our keyrings* are created using the dye sublimation process. This process uses heat to print a high quality image on the mug, ensuring that all our mugs have a high quality finish. *Our plastic rectangle keyring and bottle opener keyring do not use the dye sublimation process.

What type of file can my image be uploaded as?
Image files should be uploaded in a jpg, gif or png format. If you have any problems when uploading your image please contact our support team.

What quality should my image be?
We recommend that your image has a resolution of 300dpi to ensure the best quality product.

Can I make a bulk order?
Yes, you can order multiple copies of a keyring before you add it to your shopping cart. If you require more than 10 keyrings please contact us to arrange a bulk order discount.

Can I buy customised designs for business or bulk order?
We can undertake customised designs for your business or group, and provide corporate branded products. For more information on our business services, please visit our promotional keyrings page.

What payment methods do you accept?
We accept all major credit and debit cards, which all payment processing secured by PayPal.

When will I receive my keyring?
We aim to create and dispatch your keyring within 24 hours of receipt of your order. All keyrings are sent 1st class and should be with you in 1-2 working days after postage. If you have not received your keyring after 7 days please contact us.

Any more questions?
If you have any more questions that are not answered here please complete our query form on our contact page, or email us at info@personalisedkeyrings.co.uk.